In this critical service area, DGCI strives to improve asset reliability and operational controls with the goal of delivering safer energy, increasing uptime, and continuously enhancing productivity. Due to our extensive service network around the world, DGCI can provide expert field service support, maintenance, repairs, lubricants, and replacement units. Additionally, we can modernize and upgrade power components – including those for gas turbines and generators – at military installations or forward operating bases.
DGCI also has extensive experience with monitoring and diagnostics. Our team implements compliance and risk management practices for each customer. We manage portfolios within federal and/or local regulatory statutes and continuously analyze those portfolios for risks that could adversely impact operational and regulatory compliance.
ISO 9001:2015 Quality System
For more than five years, DGCI has used the ISO 9001 standard to demonstrate our ability to regularly and uniformly supply products and services that meet the requirements of our clients and the regulations governing our industry. Specifically, we use this international standard to organize and improve the efficiency of our processes, and to continually improve our services and products.
In that sense, DGCI views ISO 9001 not only as a Quality Management tool, but as a Business Management tool that helps us increase efficiency, reduce costs, and improve performance. We have found its plan-do-check-act methodology to be very effective in upgrading our Quality documentation, optimizing our resource management efforts, and measuring and analyzing our Quality-related activities such as audits and corrective actions.
DGCI was an early adopter of the 2015 version of ISO 9001; the system has been modified to update terminology, increase leadership requirements, restructure some information, and place an emphasis on risk-based thinking as it relates to the process approach.
In keeping with the philosophy of ISO 9001, DGC International does not view our certification as an end product, but the beginning of a journey of continuous self-improvement, refinement, and innovation that will benefit both our clients and the company.
In support of C5ISR operations, DGCI provided the U.S. Forces in Afghanistan with Atmospheric Advisors. In additional to their other professional duties, Atmospherics Managers trained Local Advisors on the basics of data collection techniques, records retention, management of sources, and security procedures.
The DGCI Atmospherics Advisors:
- Advised about the development and management of relationships with influential local leaders.
- Analyzed and disseminated atmospheric information.
- Tracked and measured trends in local sentiment.
- Provided professional advice about cultural, social, religious, political, economic, security and tribal matters and communication strategies.
To staff this 20 person job, we relied heavily on the recruiting and hiring processes outlined in DGCI’s 9001 Quality Management System. The candidates were then carefully screened and vetted; whenever possible, we hired veterans for this task.
To execute this work, DGCI received an interim Top Secret Facility Clearance, and conformed fully to all applicable Defense Security Service and National Institute of Standards and Technology policies.
DGCI is TRACE certified – a member of a select group of multi-national companies who seek to do business with suppliers, agents, consultants, and other parties who share a mutual commitment to transparent business practices.
Foreign bribery – and efforts to combat it – continue to increase worldwide. Rather than continually performing due diligence operations and completing complex compliance paperwork for many current and prospective business partners, DGCI invested in a compliance credential that allows us to verify diligence information and certify compliance once. This data can then be shared with all of our global business partners.
Our certification signifies that we have undergone a rigorous and comprehensive due diligence process administered by TRACE and have met their exacting standards.
As with our ISO 9001:15 Quality Management certification, DGCI does not view this certification as an end point, but the beginning of a continuous journey to bid and execute contracts in a highly transparent and ethical manner.
Special Operations Training
link to the SOF section of the Training page.
Great supply chains aren’t just for fuel deliveries! In 2012-2013, DGCI procured and transported two hundred and eight (208) Toyota Corolla sedans from locations throughout Afghanistan, Pakistan, and UAE.
Under the auspices of the U.S. Air Force, DGCI provided these used non-tactical vehicles (which were all model year 2008 or newer) in support of the Phoenix Regional Contracting Center – Kabul. Our operations teams purchased and provided containerized transportation around the CENTCOM Area of Responsibility.
The DGCI staff was responsible for receiving and visually inspecting the materials; redistributing assets; re-warehousing materials (optimizing storage space); performing care of stock in storage (COSIS) tasks; controlling physical inventory; selecting and packing stock; performing consolidation and shipping functions; making local deliveries; and performing packaging and retrograde tasks. Due to their care and diligence, no vehicles were rejected for defects or delivery issues.
The Kabul Vehicle Services team operated from a state of the art facility equipped with the most advanced maintenance equipment. It was staffed by more than 50 experienced engineers, mechanics, technicians, and administrative staff from Afghanistan, United States and the countries of Southeast Asia.
Within one month of contract award, DGCI mobilized procurement and logistics teams in Kabul, Kandahar, Islamabad, Karachi, and Dubai. We used the ISO 9001:2008 Quality Management System and Oracle’s Enterprise Resource Planning Management System to track Government Furnished Equipment and Contractor Furnished Equipment. DGCI required subcontractors to furnish digitized paperwork whenever possible; this gave our program managers greater visibility into all client deliveries.
In late November 2017, DGCI was awarded a time-sensitive, high-priority contract to provide 2500 kits of winter clothing [in support of DLA Troop Support operations in Turkey, Iraq, and Syria. To execute this contract, DGCI personnel procured, quality-checked, packaged, palletized, and delivered the required clothing items to the staging area in Erbil. Given 30 days to perform this task, we delivered all required goods and services in 15 days – getting these much-needed supplies into the hand of our clients as quickly as possible.
Due to numerous issues with more conventional supply chains and contracting vehicles, DGCI chose to source from outstanding providers in Turkey. These sources offered the best of both worlds – reasonably priced, locally produced goods that could meet or exceed exacting U.S. standards for quality, uniformity, and durability.
Immediately after their delivery to the DGCI warehouse, the goods were checked again to ensure that the shipments met the agreed upon specifications (including quality, number, and size.) The materials were then inventoried and placed under our standard supply configuration. In addition to making it easy to re-access and re-inspect items, our transparent accounting system makes it easier to safeguard all property – a persistent and ongoing concern in warehousing operations.
All clothing items were then batched and repackaged into kits according to the contract requirement specifications. DGCI supervisors closely oversaw this effort. However, to verify that the contents of the kits were exactly as promised, Government personnel performed hands-on inspections, did periodic spot checks, and made several visits to observe the overall process. DGCI provided the necessary material handling equipment and skilled labor required to use it; all packaging and palletizing work was done by Erbil laborers, hired on the local economy.
Each winter clothing kit weighed approximately 16 pounds, and had a finished dimension of 48" high, 24” wide, and 18” deep. Each kit contained winter blankets; winter socks; winter gloves; winter hats; hooded winter jackets; sweatshirts and sweatpants/trousers.
The kits were bundled into pallets, and then loaded onto trucks for delivery to the staging area in Erbil. As part of our corporate Green initiative, we used the minimum packaging necessary; this resulted in minimal waste after kit delivery. A total of 50 trucks were used; each truck made two or three trips to the same location.
On a multi-year contract known as National Afghanistan Trucking 2, DGCI provided mission-critical transportation and asset management support for bulk fuels, dry cargo, and heavy cargo assets across Afghanistan.
DGCI provided all management, personnel, supervision, supplies, equipment, and organic transportation required to make FOB deliveries. From our central point of operation, DGCI directed the consolidation and flow of equipment, cost effectively configured all computer systems, prepared equipment for the harsh operating environment, installed air filters to prevent dust contamination, trained support personnel, and shipped equipment.
The transportation assets used included flatbed trucks, reefer trucks, lowboys, cranes, container stackers, and forklifts.
To manage subcontractors, DGCI used AES-256 encrypted cloud computing architecture that worked on a point-to-point system and met the requirements of NIST Special Publication 800-146 Cloud Computing Synopsis and SANS Top 20 Critical Controls. Furthermore, we developed a highly effective system to ensure end-to-end mobilization and deployment tracking as personnel were transferred throughout the Afghanistan AOR.